System Support Analyst

Job Title: System Support Analyst
Contract Type: Permanent
Location: London, England
Salary: £35000.00 - £45000.00 per annum
Reference: BBBH19131_1532363805
Contact Name: Mark Noon
Contact Email:
Job Published: July 23, 2018 17:36

Job Description

A financial organisation based in London are hiring for a Support Analyst to join their organisation on a permanent basis. The Support Analyst will be working directly on the trade floor and will be responsible for providing support to all IT users as well as resolving requests and incidents for all clients and systems.

Key Responsibilities

  • Desktop Support for all user incidents and requests
  • Incident Management
  • Liaising and escalation to 3rd Line support teams
  • Take ownership of user problems
  • Logging of calls on Remedy
  • Software Deployment
  • Provide status updates to customers and the business
  • Troubleshooting

Key skills

  • Strong Software and Deskside technical support experience
  • Knowledge of Market Data Applications and associated post trade platforms (Thomson Reuters/ Bloomberg)
  • Experience within an Investment Banking or Trade Floor environment
  • Mobile device management IOS
  • Remedy experience
  • Strong Windows 7 troubleshooting experience
  • Knowledge of SCCM deployment methodology

If this position is of interest, please send an updated CV or call 020 318 94354