Snr Application Support Analyst - Trading Technology - £65,000

Job Title: Snr Application Support Analyst - Trading Technology - £65,000
Contract Type: Permanent
Location: London
Salary: £55000.00 - £65000 per annum + Plus bonus and benefits
Reference: BBBH14050
Contact Name: Doug Collyer
Contact Email:
Job Published: January 26, 2017 15:10

Job Description

Snr Application Support Analyst - Trading Technology - £65,000

A global fincial organisation are looking to hire a Snr Application Support Analyst to work within the Trading Technology team.


  • Provide Level 2 technical advice and risk assessment based on knowledge of applications, databases and system software
  • Ensure that all operational responsibilities are performed including monitoring systems and deploying releases
  • Provide effective escalation and resolution of issues and problems to stakeholders
  • Gain an in depth knowledge of the unit's processes
  • Act as the operations SME for one or more of the supported applications
  • Take ownership of operational live service issues and drive their resolution in order to reduce the number of recurring technical issues
  • Manage the implementation of change without adverse impact to continuity of service, adhering to existing change policy and processes, liaising with other business and technical teams
  • Train level 1 team to perform an adequate level of triage for application issues
  • Write and maintain support documentation, service models, incident management processes, technical specifications and user guides.
  • For any supported interfaces develop an understanding of how they all interact
  • On-board new applications and integrate them into the operations architecture
  • Provide input to architectural design for network, infrastructure, database and applications
  • Support development changes, providing accurate estimates for time and capital costs, attending project meetings and analysing impact for proposed project work and meeting deadlines

Required Skills:

  • Oracle SQL experience
  • Pro-active approach to learning about and adapting to new technologies
  • Application knowledge and experience preferably gained within a mission critical support environment
  • Proven ability to identify and implement process improvements and automation
  • Appreciation of the business processes and their importance
  • Excellent verbal and written communication skills
  • Proven ability to share information and work individually or as part of a team to solve problems
  • Strong BASH scripting knowledge - any additional scripting knowledge beneficial
  • Educated and holding a degree level qualification (preferably in an IT discipline)