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ServiceNow Knowledge Consultant - Financial Services - London

Job Title: ServiceNow Knowledge Consultant - Financial Services - London
Contract Type: Contract
Location: City of London, London
Industry: financial services
Salary: £450 - £550 per day
REF: BBBH21571_1558031303
Contact Name: Ciaran Brown
Job Published: 10 days ago

Job Description

ServiceNow Knowledge Consultant - Financial Services - London

Details: 3 months initial; up to £550 per day

Key Skills: ServiceNow, ITSM, ITIL, Knowledge, KCS, Evolve, ServiceNow Knowledge Management; Database, CMDB

The Role

A leading Investment Management firm based in the City are looking for a ServiceNow Knowledge Management SME to join their firm to assist in the development of the Knowledge Management database for the business. The role will be to work closely with external vendors to ensure the delivery of the Knowledge Management application & adoption of KCS.

Your position will be essential for the development of processes & procedures relating to the Knowledge Management application and its roll-out; along with an advisory capacity for the development of best practice adoption with end-users.

Key Responsibilities

  • To develop the Knowledge Management Database for articles to be uploaded
  • To design & implement the configuration of the Knowledge Management application
  • To contribute to the development of the double loop process for KCS
  • To assist in the development of best practices throughout the business

Key Skills

  • Knowledge Management SME
  • ITIL Qualified
  • Prior experience rolling Knowledge Management out in a Financial Services environment before
  • Senior Stakeholder engagement & management

Next Steps

If interested in this position; or indeed; in other potential opportunities; then please apply below or contact Ciarán on 0203 189 4352