Service Desk Support Analyst- Financial Services - London

Job Title: Service Desk Support Analyst- Financial Services - London
Contract Type: Permanent
Location: London, England
Salary: £25000.00 - £35000.00 per annum
Reference: BBBH15127_1504550375
Contact Name: Leanne Calveley
Contact Email:
Job Published: September 04, 2017 19:39

Job Description

1st line Service Desk Support- Financial Services - London


A leading Investment Management company are looking for an experienced 1st line Technical Support Analyst to join them in their London office.


This is an excellent opportunity for a support analyst to expand their skillset and excel their career. You will be providing 1st line technical support for computing infrastructure and mobile devices.

Key Responsibilities:

  • Answer and correctly log any service desk incidents or requests
  • Provide support to Polycom video conference infrastructure
  • Support in house applications and remote users
  • Administration of exchange accounts and mobile devices
  • Develop and maintenance of documentation
  • Escalation of issues to 2nd and 3rd level support

Key Skills:

  • Experience in the use of Active Directory
  • Experience of building, configuring and troubleshooting Microsoft Windows
  • Experience of supporting Office 2013 applications
  • Experience of using Service Desk Management software

If this role sounds like it is of interest to you then please apply below.