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Head of Credit Card Operations – Fintech - NYC

Job Title: Head of Credit Card Operations – Fintech - NYC
Contract Type: Permanent
Location: New York, USA
Industry: financial services
Salary: US$100000 - US$150000 per year + bonus + equity
Start Date: ASAP
REF: BBBH16564_1506458242
Contact Name: Nick Careless
Job Published: 24 days ago

Job Description


Head of Credit Card Operations - Fintech - NYC

Our fintech client HQ'd in NYC, is a fast-growth Series A funded start-up disrupting the traditional credit card market. As part of their rapid growth, and as they execute their go-to market strategy, they are seeking to hire an experienced operations professional to join their team.

The successful candidate will have a minimum of 7+ years' relevant experience in Consumer Credit Card Operations (processing, servicing, chargebacks, call centers etc).

This is a broad and challenging role and will require knowledge and experience across a number of key areas relating to Card Operations, to include:
-Operational practice and procedure
-Regulatory and Compliance guidelines, including working with regulators
-Audit, Control and Risk Management, including working with external auditors
-Technology applications specific to credit card customer accounts and g/l systems
-New product development and management
-Operational strategy development and management
-Leading change and transformation projects including requirements documentation and user acceptance testing
-Customer Services / Customer Success
-Management of 3rd parties and vendor relationships

This is a forward-leaning technology environment and a tech-savvy candidate is required. It is also a fast-paced environment that is evolving rapidly; an ability to work to deadlines, while managing multiple competing priorities as part of a high-performance team, is absolutely critical to success.

The successful candidate will also have outstanding communication skills and be a highly motivated self-starter, with leadership skills and the ability to operate with a degree of autonomy and initiative.

For more information, email or call Nick Careless on +1 646 766 1210