Head of Credit Card Operations - Fintech - NYC
Our fintech client HQ'd in NYC, is a fast-growth Series A funded start-up disrupting the traditional credit card market. As part of their rapid growth, and as they execute their go-to market strategy, they are seeking to hire an experienced operations professional to join their team.
The successful candidate will have a minimum of 7+ years' relevant experience in Consumer Credit Card Operations (processing, servicing, chargebacks, call centers etc).
This is a broad and challenging role and will require knowledge and experience across a number of key areas relating to Card Operations, to include:
-Operational practice and procedure
-Regulatory and Compliance guidelines, including working with regulators
-Audit, Control and Risk Management, including working with external auditors
-Technology applications specific to credit card customer accounts and g/l systems
-New product development and management
-Operational strategy development and management
-Leading change and transformation projects including requirements documentation and user acceptance testing
-Customer Services / Customer Success
-Management of 3rd parties and vendor relationships
This is a forward-leaning technology environment and a tech-savvy candidate is required. It is also a fast-paced environment that is evolving rapidly; an ability to work to deadlines, while managing multiple competing priorities as part of a high-performance team, is absolutely critical to success.
The successful candidate will also have outstanding communication skills and be a highly motivated self-starter, with leadership skills and the ability to operate with a degree of autonomy and initiative.
For more information, email or call Nick Careless on +1 646 766 1210