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Global Head of IT Service Management - Finance - London

Job Title: Global Head of IT Service Management - Finance - London
Contract Type: Contract
Location: City of London, London
Industry:
Salary: £800 - £1100 per day
Reference: BBBH18471_1525974757
Contact Name: Ciaran Brown
Contact Email: ciaran.brown@twentyrecruitment.com
Job Published: May 10, 2018 18:52

Job Description

Global Head of Service Management - Financial Services - London

Details: up to £1100 per day, 6 months

Key Skills: ITSM, Head of Service Management, Service Manager, Infrastructure

The Company:

A global Financial Services firm is looking for a Global Head of Service Management to head up a new function within their infrastructure Shared Services in London. You will be responsible for helping build out a new ITSM function to introduce the SLAs, KPIs and to build an incident and problem management structure which globally spread teams will follow.

Key Accountabilities:

  • Building and creating a new ITSM framework for Shared Services across the group
  • Maintain functionality across Infrastructure and Application Support
  • Initiate and drive the controls and governance across IT Service Delivery

Key Skills:

  • ITSM Qualified to Expert Level
  • Prior demonstrable experience of building ITSM frameworks as well as new Incident and Problem management protocols
  • A background in either Financial Services or Telecommunications
  • Former experience as a Head of Service Management within Shared Services is preferable

Next Steps

If interested in this role, or if you would like to hear more, then please apply below or contact Ciarán on 0203 189 4352