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Global Client Support Analyst/ Manager - Financial Services - London

Job Title: Global Client Support Analyst/ Manager - Financial Services - London
Contract Type: Permanent
Location: London
Industry:
Salary: 50000 - 65000
Contact Name: Leanne Calveley
Contact Email: leanne.calveley@twentyrecruitment.com
Job Published: July 07, 2020 18:25

Job Description

I am currently partnered with a leading financial markets infrastructure client who are looking for a Global Client Support Analyst/ Assistant Manager to join their global client support team in London.

You will sit in a team who are responsible for managing technical incidents and requests across the organisation. This role is a hybrid role where you will be expected to complete responsibilities of a support analyst as well as deputise in managers absence.

Key Responsibilities:

  • Manage technical incidents and requests effectively
  • Ensure technical incidents are escalated effectively as and when needed
  • Act as technical point of escalation for other members of the team
  • Deputise in managers absence and oversee teams day to day operational activities
  • Be a driver of CSI within the team, especially across automation, process, documentation and skills
  • Create and maintain documentation

Key Experience:

  • Good knowledge of IT
  • Experience across FIX, SQL, Electronic Trading Systems
  • Track record in customer service
  • Previous experience in man management

If this role looks of interest please apply below or send your cv to  leanne.calveley@twentyrecruitment.com