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EUC Desktop Support Lead - Financial Services - London

Job Title: EUC Desktop Support Lead - Financial Services - London
Contract Type: Permanent
Location: London, England
Industry:
Salary: £45000.00 - £55000.00 per annum
Reference: BBBH18492_1530722705
Contact Name: Leanne Calveley
Contact Email: leanne.calveley@twentyrecruitment.com
Job Published: July 04, 2018 17:45

Job Description

Company

A financial organisation are hiring for a Desktop Services Team Lead to join their End User Computing department in London on a permanent basis.

Role

This role requires a mix of BAU and project work as you will be responsible for managing Regional Desktop Services teams whilst also over seeing support staff based in EMEA.

Responsibilities

  • Act as team lead and take responsibility for all EMEA Desktop Service interaction
  • Responsible for Desktop Support Teams - performance reviews, training, rotas
  • Manage problems and client escalation when needed
  • Monitor and suggest improvements in the End User Computing Desktop Service space
  • Interact with the wider Global Service desk teams to ensure services are delivered and measured
  • Liaise with wider IT and Business teams

Experience

  • Ability to manage in a matrix management environment
  • Previous experience in an international team lead capacity
  • Windows 10
  • Citrix - (Xenapp, XenDesktop)
  • Office 365
  • Stakeholder Management
  • Client relationship management

If this role looks of interest please apply below.