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Desktop Support Engineer - Financial Services - London

Job Title: Desktop Support Engineer - Financial Services - London
Contract Type: Permanent
Location: London, England
Industry:
Salary: £35000.00 - £45000.00 per annum
Reference: BBBH21786_1562947811
Contact Name: Leanne Calveley
Contact Email: leanne.calveley@twentyrecruitment.com
Job Published: July 12, 2019 17:10

Job Description

Company Description

A Financial Organisation is looking to hire a Desktop Support Engineer to join their company in London.

Job description

You will be part of a global desktop support team who are responsible for the support and administration of all infrastructure. You will be tasked with supporting desktop services for local and international staff through BAU service as well as ad hoc project work.

Key Responsibilities

  • Respond effectively to incidents and service requests via ticket system, mail or phone
  • Resolve all desktop related incidents and requests within the defined SLA's of the group
  • Identify and implementing service improvements
  • Interact with the Global Service Desk to increase 1st time fix rate

Key skills

  • Proven experience working within a Desktop Support team
  • Windows 7 and 10 experience
  • WYSE
  • Thin Client experience
  • Strong experience with Citrix XenApp, XenDesktop
  • Office 365 experience
  • Microsoft server technologies - AD, DNA, DHCP, SCCM
  • Strong experience providing VIP support
  • Experience working with large financial institutions an advantage
  • Market data applications knowledge beneficial (Reuters, Bloomberg)
  • ITIL

If this role sounds of interest please apply below or call me on 0203 189 4331