Desktop Support Analyst - Commodities Trading - Surrey

Job Title: Desktop Support Analyst - Commodities Trading - Surrey
Contract Type: Permanent
Location: Surrey, England
Salary: £30000.00 - £40000.00 per annum
Reference: BBBH20960_1551986629
Contact Name: Leanne Calveley
Contact Email:
Job Published: March 07, 2019 19:23

Job Description

The Role

A world leading trading company dealing in bio-fuels and petroleum products is looking for a desktop support analyst to join their dynamic team in order to provide 1st - 3rd line desktop support across the entirety of the business. Additionally, this role will provide the individual with experience to a wide variety of projects and activities.

Key Responsibilities

  • Handle Service Desk phone calls and warrant a high level of customer service to both internal and external customers
  • Troubleshooting technical system and network problems
  • Ticket management - escalate where necessary to other teams
  • Taking a hands-on practical approach to dealing with issues and user problems
  • Providing support to other team members with any IT related difficulties
  • Incident and problem management
  • Support, install and maintain new applications and infrastructure
  • Ensure all anti-virus software is installed on all laptops and desktops
  • Manage Active Directory
  • Consistently prioritise and manage multiple cases at one time

Key Skills

  • Active Directory
  • Strong understanding of ITIL
  • Troubleshooting and problem solving abilities - TCP/ IP, WAN/LAN
  • Exceptional communication skills
  • Windows 365 and MS Exchange
  • Ability to work autonomously as well as in a team

Next Step

If you are interested in this role please apply below or call Leanne 0203 189 4331

Get similar jobs like these by email

By submitting your details you agree to our T&C's