Desktop Support Analyst - Commodities Trading - Surrey

Job Title: Desktop Support Analyst - Commodities Trading - Surrey
Contract Type: Permanent
Location: Surrey, England
Salary: £30000.00 - £40000.00 per annum
Reference: BBBH20960_1551986629
Contact Name: Leanne Calveley
Contact Email:
Job Published: March 07, 2019 19:23

Job Description

The Role

A world leading trading company dealing in bio-fuels and petroleum products is looking for a desktop support analyst to join their dynamic team in order to provide 1st - 3rd line desktop support across the entirety of the business. Additionally, this role will provide the individual with experience to a wide variety of projects and activities.

Key Responsibilities

  • Handle Service Desk phone calls and warrant a high level of customer service to both internal and external customers
  • Troubleshooting technical system and network problems
  • Ticket management - escalate where necessary to other teams
  • Taking a hands-on practical approach to dealing with issues and user problems
  • Providing support to other team members with any IT related difficulties
  • Incident and problem management
  • Support, install and maintain new applications and infrastructure
  • Ensure all anti-virus software is installed on all laptops and desktops
  • Manage Active Directory
  • Consistently prioritise and manage multiple cases at one time

Key Skills

  • Active Directory
  • Strong understanding of ITIL
  • Troubleshooting and problem solving abilities - TCP/ IP, WAN/LAN
  • Exceptional communication skills
  • Windows 365 and MS Exchange
  • Ability to work autonomously as well as in a team

Next Step

If you are interested in this role please apply below or call Leanne 0203 189 4331