Customer Succession Manager - Financial Services - London

Job Title: Customer Succession Manager - Financial Services - London
Contract Type: Permanent
Location: London, England
Salary: £60000.00 - £90000.00 per annum + bonus and benefits
Reference: BBBH18264_1524597573
Contact Name: Hannah Hawkesley
Contact Email:
Job Published: April 24, 2018 20:19

Job Description

Customer Succession Manager - Financial Services - London

A global systematic investment management firm are looking for a talented Customer Succession Manager to drive engagement of their products through customer support, strategies, marketing communications and product development.

Key responsibilities:

  • Drive excitement for the business through successful on-boarding, adoption and understanding of the customer's business needs
  • Establish customer success and develop strategies to ensure high levels of user experience across the product
  • Lead information sessions, solicit feedback and monitor insights to drive evolution of the product
  • Coordinate campaigns with product development and relationship managers to explain and drive new functionality and analyses for the product evolution

Essential Skills:

  • Experience in the financial services or technology industry and interest in institutional asset management process and research
  • Experience communicating product feedback/testing with developers, designs and product leads
  • Experience taking ownership of responsibilities and KPI's to ensure follow through and team achievement
  • Creative problem solver with the capability to deliver solutions to investor challenges
  • A bachelor's degree and strong academic record in finance, economics, mathematics, engineering or similar

If you are a success-driven individual with a keen interest in the financial services, investment management and technology industries with a product or customer focused skill-set, this opportunity is perfect for you.

Please apply or for more information about this role or similar roles, message Hannah Hawkesley from Twenty Recruitment.