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Customer Service Officer - Start-up - Berlin

Job Title: Customer Service Officer - Start-up - Berlin
Contract Type: Permanent
Location: Berlin, Germany
Industry: commerce
Salary: Negotiable
REF: BBBH22642_1573146516
Contact Name: Emily Marmoy-Haynes
Job Published: 6 days ago

Job Description

Twenty Recruitment GmbH are recruiting for an online European retailer who are launching their operations in Germany. The company has a track record and previous success in other countries and are looking for an enthusiastic and self-motivated candidate to help them build & grow their business in Germany. You will join a young & creative team who work hard, at a fast pace whilst maintaining a friendly, fun and family feel to the business. This is an excellent opportunity to develop your career and help define the future of the company.

The Role

This role as Customer Service Officer will involve working closely with customers to provide exceptional customer service and support with any enquiries, problems and ensure they feel well supported. The role is broad and will also offer the opportunity to work with the marketing team on social media, adverts, newsletters and managing social media channels.

Responsibilities:

  • Answer and handle customer questions via chat, mail, phone and social media
  • Provide support to ensure the optimal distribution of products
  • Work closely with the marketing team regarding social media and marketing materials
  • Help grow and expand the business in Germany including the team

Your Background

  • Previous experience working in Customer Support, Customer Service or Customer Success is essential
  • Passion for providing the highest levels of customer service and enjoy talking to customers
  • Strong communicator and love to solve problems and find solutions for customers
  • Previous experiences gained working in a start-up environment and a hands-on role is important
  • Any additional skills in marketing, social media, communications, or other business related roles are highly desirable
  • Fluency in German & English (written & spoken) is essential. Additional language skills are highly beneficial

Candidates without fluent German language skills will not be considered.

If you feel you have the relevant experience for this newly created opportunity, please apply to this advert and send your CV to Emily Marmoy-Haynes at Twenty Recruitment GmbH.