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CRM and Analytics Change Lead - Financial Services - London

Job Title: CRM and Analytics Change Lead - Financial Services - London
Contract Type: Contract
Location: London, England
Industry:
Salary: £600 - £650 per day
Reference: BBBH19257_1533745295
Contact Name: Richard Ganney
Contact Email: richard.ganney@twentyrecruitment.com
Job Published: August 08, 2018 17:21

Job Description

CRM and Analytics Change Lead - Financial Services - London

Contract

Day rate: £600 - £650

Company Description

This is a global organisation that offers services in investment banking, equities, fixed income, commodities, and wealth and asset management. They operate in over 30 cities around the world and have a reputation for encouraging meaningful economic growth.

Job Description

This opportunity is for a Change Lead to drive the investment banks front office digital capabilities. They will play a key role in training the front office staff to adopt and utilise the investment banking systems to their maximum capability.

Key skills

  • Exposure to a front office environment, particularly within investment banking, is essential
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Ability to recognise and analyse front office requests and subsequently understand whether or not it aligns with production
  • Experience in training investment banking/ capital markets front office staff
  • Strong analytic skills

Key responsibilities

  • Develop the training strategy and continue this from implementation through to enhancements
  • Oversee and support the implementation of WalkMe software
  • Coordinate training sessions with front office staff
  • Work with product managers and deployment teams to define the training materials
  • Assess areas of training that need improving and therefore drive change

What's in it for you?

This is a fantastic opportunity to be part of a fast-paced environment that sits centrally in the front office. The successful candidate will be pivotal in the development of this area of the business.

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