A Global trading focused financial organisation are looking to hire a Client support analyst to work within their dynamic fast paced team in London.
- Responsible for managing technical Incidents and requests to external and internal customers including application and network troubleshooting managing incidents through to conclusion
- Keep up to date with products and services to maintain quality of service during the launch of new products, projects and service changes, achieving readiness for key milestones and Go Live.
- Work to shift pattern set by Manager/Team Leader, provide support during UK bank holidays and other weekend activities
- Understand and achieve proficiency in the core competencies of the role across all products.
- Strong customer facing support skills
- FIX protocol knowledge
- Linux experience
- SQL skills
- Experience working within Financial Organisations
- Technical Application Support experience
- Trading technology experience
- Good communication and problem solving skills
If this role looks of interest please apply below or call Leanne on 0203 189 4331