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Client Support Analyst - Financial Services - London

Job Title: Client Support Analyst - Financial Services - London
Contract Type: Permanent
Location: London, England
Industry:
Salary: Negotiable
Reference: BBBH21676_1559731360
Contact Name: Leanne Calveley
Contact Email: leanne.calveley@twentyrecruitment.com
Job Published: June 05, 2019 11:42

Job Description

A Global trading focused financial organisation are looking to hire a Client support analyst to work within their dynamic fast paced team in London.

Responsibilities

  • Responsible for managing technical Incidents and requests to external and internal customers including application and network troubleshooting managing incidents through to conclusion
  • Keep up to date with products and services to maintain quality of service during the launch of new products, projects and service changes, achieving readiness for key milestones and Go Live.
  • Work to shift pattern set by Manager/Team Leader, provide support during UK bank holidays and other weekend activities
  • Understand and achieve proficiency in the core competencies of the role across all products.

Required Skills

  • Strong customer facing support skills
  • FIX protocol knowledge
  • Linux experience
  • SQL skills
  • Experience working within Financial Organisations
  • Technical Application Support experience
  • Trading technology experience
  • Good communication and problem solving skills

If this role looks of interest please apply below or call Leanne on 0203 189 4331