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Client Relationship Manager - Financial Services - London

Job Title: Client Relationship Manager - Financial Services - London
Contract Type: Permanent
Location: London, England
Industry:
Salary: £45000 - £55000.00 per annum
Start Date: ASAP
Reference: BBBH21483_1557327737
Contact Name: Charles Bodunrin
Contact Email: charles.bodunrin@twentyrecruitment.com
Job Published: May 08, 2019 16:02

Job Description

Twenty Financial Services are working with a leading Financial Services organisation who are looking for a Client Relationships Executive to join their team. This role will be split into two main areas; Relationship Management and supporting the Client Service funtion.

Responsibilities:

Relationship Management

  • Manage client on-boarding through in-depth face-to-face training, documentation and support.
  • Proactively engage with all assigned clients to develop their understanding and usage of the firm's products and services.
  • Analyse complex issues and work with internal terms including operations and product management to ultimately resolve. Delegate less complex activity to client services associates or other resources.

Client Service Function

  • Act as an escalation point for the Client Service Associates who are managing the day to day client support.
  • Work closely alongside the Global Client Service team to continuously strive to improve the service we provide to clients.
  • Proactive engagement with the key teams to ensure the team is fully aware of all upcoming corporate events - attendance of regular briefings and forums with internal teams.

Requirements:

  • 5 years' experience in a Client Relationship/Account Management position within the Financial Services, ideally candidates from a market data background such as a data vendor.
  • Strong Microsoft Office Skills, particularly excel
  • Experience of dealing with complex queries
  • Highly organised with a strong focus on attention to detail.
  • Handle difficult situations with tact and understanding. Understand the client's challenges and endeavour to work with them to resolve.
  • Fluent English Language (written and oral).

If this role is of interest please send Charles Bodunrin an up to date CV for a confidential discussion about this role and your job search.