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Chinese speaking Client Services - Financial Services - London

Job Title: Chinese speaking Client Services - Financial Services - London
Contract Type: Permanent
Location: London, England
Industry:
Salary: £20000.00 - £25000 per annum
Start Date: ASAP
Reference: BBBH17726_1518781889
Contact Name: Charles Bodunrin
Contact Email: charles.bodunrin@twentyrecruitment.com
Job Published: February 16, 2018 11:51

Job Description

Twenty Financial Services are currently working with a leading Brokerage firm in London who are looking for a (Mandarin or Cantonese) Client Services Representative. You will be responsible for providing a professional service to current and prospective clients, executing orders and answering trade queries.

Responsibilities:

  • Handle all client enquiries in a timely and professional manner.
  • Learn and use proprietary software, trading platforms, systems and other offered products.
  • Identify and investigate platform issues. This includes communicating such issues to other support areas.
  • Work with internal departments to address client issues.
  • Demonstrate a high level of knowledge of the product being traded.
  • Execute trading transactions within the risk parameters as set by the relevant risk desks
  • Monitor and transact all margin closeout transactions in line with the risk parameters as set by the relevant risk desks
  • Execute all internal requests from all areas of the business including FX hedge bookings and FX conversions in a timely manner

Required Skills:

  • Fluent bilingual knowledge of Mandarin or Cantonese and English (written and oral)
  • Strong written and phone communication skills
  • Be able to work in a fast paced environment
  • Previous customer service experience would be beneficial

Please contact Charles Bodunrin for more information.