Application Support Manager - Post Trade - Fixed Income

Job Title: Application Support Manager - Post Trade - Fixed Income
Contract Type: Permanent
Location: London
Salary: £75000.00 - £85000 per annum
Reference: BBBH13815
Contact Name: Doug Collyer
Contact Email:
Job Published: January 09, 2017 14:58

Job Description

Application Support Manager - Post Trade technology - Fixed Income - Equities

A global Investment Services firm are looking to hire an Application support manager to join a newly formed team.


  • Management of support teams covering our services
  • Ideally setup/migration of services to off-shore locations/partners and if not, good experience of running teams using this model
  • Support of Production and other Non-Production Member facing environments
  • Provide a first point of contact to the Business
  • Ensure services are recovered swiftly following an incident with appropriate escalation/approval throughout.
  • Management of shift rotas to ensure 24x5 onsite cover and 24x7 cover with on-call support.
  • Ensure there is effective, pro-active monitoring and management in place for systems including capacity
  • Ensure all processes and documentation are adequate, effective and followed to meet support and audit requirements.
  • Ensuring the team meets targeted metrics
  • Identify and implement Continuous Service Improvement opportunities
  • Involvement in Infrastructure upgrade work
  • Provide input into project scope to address known errors/problems
  • Participate in regular disaster recovery tests and ensure recovery timescales are met.
  • Ensure that the team are adequately trained to support the services.
  • Manage off-shore staff rotation through London
  • Attendance at change control and governance forums to represent changes across supported services
  • Attendance at Service Management meetings across supported services

Required Skills:

  • Application Support/Service Management Processes (ideally ITIL certified)
  • Team Management experience
  • General knowledge of Equities, Fixed income, Market Data or Derivative instruments
  • General understanding of Financial Risk calculations
  • Unix (including shell scripting)
  • SQL (ideally Oracle/Sybase)
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