Application Support Analyst - London - Banking - SAP

Job Title: Application Support Analyst - London - Banking - SAP
Contract Type: Permanent
Location: London
Salary: £30000.00 - £40000 per annum + Plus bonus and benefits
Reference: BBBH14805_1490898353
Contact Name: Doug Collyer
Contact Email:
Job Published: March 30, 2017 19:25

Job Description

Application Support Analyst - London - Banking - SAP

A Global financial organisation are looking to hire an application Support Analyst to work on their SAP and operational systems.


  • Providing 2nd-3rdline application support on complex applications.
  • Managing problems from identification driving colleagues through to resolution.
  • Participate in the implementation, backup and roll-back plans for application support changes.
  • Create and maintain good working relationships with internal departments as well as 3rdparty vendors and hosting providers
  • Provide out of hours support cover as required.
  • Working as part of a project team to become subject matter experts
  • Maintaining system stability and high availability.
  • To use system and software knowledge to resolve issues.
  • Lead the progression of issues within a defined strategy and context.
  • Consult with colleagues on solutions and solving complex problems.
  • Complete daily checks following defined procedures.
  • Escalate issues to management where appropriate.
  • Application monitoring, performance and capacity tuning as directed from time to time.

Essential Skills:

  • Experience in an application support role
  • Extensive problem solving and debugging skills
  • Experience in working with 3rd party vendors
  • Proven track record of working on large complex systems
  • Understanding of project life cycle and Waterfall and Agile methodologies
  • Flexible in working outside of core business hours at short-notice
  • Experience in supporting RHEL and windows server environments
  • Experience with supporting multi-tier infrastructures
  • SQL
  • Experience with RDBMS
  • Experience with supporting Java and .NET applications
  • Experience in at least one RDBMS (Oracle 10g/11g, MS SQL Server 2005/2008
  • Proven experience of providing SAP Support for ECC or BI
  • Must be able to demonstrate an understanding or appreciation for ITIL principles

Desirable Skills:

  • Experience of operational tooling such as Control-M, App Dynamics
  • Understanding of fundamental accounting processes
  • Knowledge of payment systems and basic accounting within the Banking and Financial Services sectors
  • Experience with BPC, PI, Business Objects or Solution Manager
  • Experience working within in a financially regulated organisation
  • Experience working with third party providers