Application Support Analyst - London - Banking

Job Title: Application Support Analyst - London - Banking
Contract Type: Permanent
Location: London
Salary: £40000.00 - £50000 per annum + Plus Bonus and Benefits
Reference: BBBH14806_1493298543
Contact Name: Doug Collyer
Contact Email:
Job Published: April 27, 2017 14:09

Job Description


  • Providing 2nd-3rdline application support on complex applications.
  • Managing problems from identification driving colleagues through to resolution.
  • Participate in the implementation, backup and roll-back plans for application support changes.
  • Create and maintain good working relationships with internal departments as well as 3rdparty vendors and hosting providers
  • Provide out of hours support cover as required.
  • Working as part of a project team to become subject matter experts
  • Maintaining system stability and high availability.
  • To use system and software knowledge to resolve issues.
  • Lead the progression of issues within a defined strategy and context.
  • Consult with colleagues on solutions and solving complex problems.
  • Complete daily checks following defined procedures.
  • Escalate issues to management where appropriate.
  • Application monitoring, performance and capacity tuning as directed from time to time.


  • Extensive experience in an application support role
  • Extensive problem solving and debugging skills
  • Experience in working with 3rd party vendors
  • Understanding of project life cycle and Waterfall and Agile methodologies
  • Flexible in working outside of core business hours at short-notice
  • Experience in supporting RHEL and windows server environments
  • Experience with supporting multi-tier infrastructures
  • SQL
  • Experience with supporting Java and .NET applications
  • Experience in at least one RDBMS (Oracle 10g/11g, MS SQL Server 2005/2008
  • Must be able to demonstrate an understanding or appreciation for ITIL principles


  • Experience of operational tooling such as Control-M, App Dynamics.
  • Understanding of fundamental accounting processes
  • Knowledge of payment systems and basic accounting within the Banking and Financial Services sectors
  • Experience working within in a financially regulated organisation
  • Experience working with third party providers
  • Experience of the following core applications and business areas would be useful:
    • Quantum Ambit TMS
    • SWIFT
    • Reuters
    • Bloomberg
    • Treasury
    • Finance
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